Touchpoint

You can easily view and request an Outbound call from an Outbound queue in the Queues Panel of the Statistic’s...

If you are logged into an Outbound or Callback Queue we’ll deliver Outbound/Callback interactions to you. You’ll need to respond...

You will be required to resolve outbound and callback calls. This will be an option under the drop down arrow...

You may have Wrapup configured for outbound/callback queues. If so you’ll need to Resolve the call and wrap it up....

If you’re stuck on a call and in urgent need of help, you can use the assistance button to get...

To display the call info, click on a call on the History panel, then click the View Call Info button.

The Interactions Window has a Scratch Pad that gives you a place to enter notes about your current call. To...

We’ll deliver a callback request to you in the same way as ordinary queue calls. You’ll know it’s a Callback...

Breaks let you stay logged into your queues but take a rest from the queue calls that we’re sending your...

Using the default break: To take a default break: This is the default break set by your System Administrator., click...

Worktime lets you stop taking queue calls while you work on other things. You’ll normally use worktime for things like...

When we receive a red or amber weather warning we are able to switch calls to snow mode. In order...

Open Zeacom Administrator – General – Security Double click the person that you want to add a url tab to....