Touchpoint

You can listen to, transfer and delete voice mail messages, as well as manage messages in your voice mailbox. To...

You can handle Email interactions in a very similar way to interactions in other media queues in TouchPoint. When you...

When you accept an email we open the interactions window where you can reply to the email. You can add...

After you have been delivered or accepted an email from a Queue, you can simply click on the Reply button,...

You can search email queues for specific emails using the filter function. Access the Queues Panel in the Statistics Window....

There are several ways to send an Email to a contact in TouchPoint. Here are a few: Search for a...

From time to time you may need to transfer an email to another agent or queue. Here’s how to do...

From time to time you may need to Forward an email. Here’s how to do it. Open the email you...

If too many junk messages are being delivered to your queue, you can quickly select and delete multiple messages at...

Inserting an Email Template is easy in TouchPoint. Here’s how to do it: Click on the template button in an...

From time to time you may need to save an email. You can do this from the Interactions window or...

You can print inbound emails as well as both historical inbound and outbound emails. An email can also be printed...

When an email has been sent to the wrong person, it is helpful for its intended recipient to be able...

TouchPoint allows you to process Outbound calls and Handle Callback. You can handle Outbound calls in a very similar way...

When you accept an Outbound or callback call, we’ll display any messages associated with the call and or play a...