Touchpoint

There are several ways to make a call: From your search results: To make a call from your search results,...

There are a few ways that you can end a phone call: From the Touchpoint callbar: Hover over the TouchPoint...

When you initiate or receive a phone call, we’ll open a call interaction tab in the Interaction window, it will...

When you forward your extension, any calls you get will be redirected to the number that you choose. NoteIf you’ve...

TouchPoint Agents can hold calls. When you use Hold: We put your call on hold and play music to your...

When you use Park: We put your call in a park slot and play music to your caller (if your...

Agents can park calls for contacts and when the extensions for those contacts become available, the parked calls will be...

If you have more than one caller on your line you can easily swap between calls. To swap between calls,...

You can easily transfer a call, here is how: While you are on a call, click the search icon on...

You may need to send DTMF tones (the tones you hear when you press a button on a phone) to complete...

You can view all calls waiting in a queue. Here’s how: Click on the required Queue in the Queues info...

When you are viewing calls in a queue, you might see a call that you want to handle. TouchPoint lets...

You can create a conference call in TouchPoint. Here’s how: While you are on a call, click the search icon...

Wrapup is a series of questions about your call, so that your Supervisor or System Administrator can get more info about...

You might hear a call ringing on the extension of an agent who is not at their desk and want...