Touchpoint

Opening TouchPoint To get into TouchPoint: Enter your name and password if a password box is displayed. Click the Open...

The TouchPoint Call bar gives you fast access to the tasks that you do most often, like making a call,...

The Statistics Window gives you information about what you’re currently doing, as well as letting you check your queue and...

You can choose to: Automatically sign in to TouchPoint using your Microsoft Windows account – Your system administrator will need...

If you want to take queue calls you’ll need to log into Queues. You can use your default Login classYour...

Your login class controls which queues you’ll receive calls from and how those calls will be delivered to you. Your...

You can manually set your Presence in TouchPoint. You can also enter a presence note that will be displayed to...

You can select to display queues other than your own delivery queues in the Queues view. When you log into...

You may need to filter your info panels if they are displaying too much information. The Queues, Agents, and History...

You can select Pop-up Notifications for three areas in TouchPoint. You can do this through the Preferences window by selecting...

If you’d rather use your keyboard than the mouse then you’ll love the global hotkeys! You can even use them...

To close TouchPoint, hover over the Usesr State Panel then click the Exit TouchPoint button. Outstanding Tasks If you’re still...

You can handle calls in a very similar way to interactions in other media queues. Here is how: When you...

There are several ways that you can answer a call: Tip When you receive a queue call that has some...