Responsive Repairs

Small scale day-to- day repairs that are reactive in nature, rather than planned work or repairs included in a longer-term...

It’s important that customers know where their emergency gas shut off valve, water stop tap and electric fuse box are....

What is an emergency?  An emergency is defined as something that presents an immediate risk to safety, security or health. ...

Some repairs are not our responsibility to attend – you can find a list of our and Contract Holder responsibilities...

Contract holders can report a repair by:  My Bron Afon – our customer portal (Contract Holders can register for an...

When a repair is logged on My Bron Afon, we’ll log it on our system and send out a confirmation....

When a repair is reported, we will give it a priority category depending on the type of repair, and agree...

In most circumstances, we will charge for repairs to damage caused by misuse, abuse or negligence by contract holders, their...

If a contract holder reports an item they have broken within their property they will be recharged for the callout....

We raise repairs using the program IBS. We need to get as much accurate information as possible from the contract...

When raising a repair it is important that we diagnose the fault correctly to ensure the right trade attends and...

Depending on the scale and type of work required it might be deemed non urgent and improvement work. This work...

With all new build properties there is a 12-month defect period where defects will need to be reported back to...

Inspections may be required if our contract holder is reporting numerous amounts of faults within their home, if large works...

Not all repairs are carried out by the Bron Afon internal workforce so in some instances you will need to...