Repairs - Self-Help Guides

If a radiator is cold at the top but hot at the bottom it means there’s air in the system...

When toilets and sinks become blocked, they can stop working and produce nasty smells! These tips on how to unblock...

Blockages in basins and sinks are usually caused by the build-up of waste in the trap, for example, fat, tea...

• If a customer has a blockage, it is important to check it out because waste water can back up...

British Gas recommends that you contact them to arrange a visit if your condensate pipe us frozen however, here they...

If a customer reports no hot water, it could be due to low boiler pressure. If the boiler display shows...

The advice below should be used if a customer speaks to you about a smell of gas inside their home....

Gas is dangerous! If an appliance is not working properly it can give out carbon monoxide fumes. You cannot smell,...

Safety advice! Make sure that the customer uses a step ladder and follows the instructions to set it up safely....

If a customer has an older style ‘fuse board’ with rewireable fuses, they should not try to repair or replace...

Use this advice to walk a customer through changing their bathroom light bulb. Before they change the bathroom light bulb,...

Provide the below advice to customers needing to change their thermostat batteries. The thermostat is what controls the heating and...

  What is condensation? There is always some moisture in the air, even if you cannot see it. You notice...

You can use these common boiler fault codes to help diagnose a boiler issue. *Remember the customer can try to...

Here’s four things you can do to help stay prepared for when the waters do start to rise: 1. Understand...