Rents

Current Contract Holders – Moving home and reference requests

If our Contract Holder is looking to move to a different property with another landlord they may contact us for...

How to discuss arrears

When dealing with an account in arrears use the following: ‘You have outstanding balance of £xx , can you make...

How to view a rent account

Viewing a rent account Click the link above for instructions on how to view a rent account

Rent Account Explained

Click on the link below to view a guide on the rent account screen Rent Account Explained

How to set an agreement to pay (ATP)

If an account is in arrears and the balance cannot be cleared in full an agreement to pay needs to...

Pre Court – Protocol (staff)

Pre court protocol Have at least 6 separate attempts of contact been made within 2 months prior to sending to...

Garage rent increase letter 2024

Dear «CORRNAME1»   Rent increase for garages 2024/25   «ADDRESS1», «ADDRESS2»   I am writing to tell you that there...

Shared ownership rent increase letter 2024

Dear «MAILNAME»                                                                                 Changes to your rent 2024/25  I am writing to inform you it is necessary to increase your rent...

Rent increase letter 2024

Dear «MAILNAME»                                                                       Notice of changes to your rent and other charges 2024/25  «ADDRESS1», «ADDRESS2»  In line with guidance from...

Group home rent increase letter 2024

Dear «MAILNAME»                                                                                Notice of changes to your rent and other charges 2024/25  «ADDRESS1», «ADDRESS2»  In line with guidance from Welsh...

Rent Amount 2025/26

The new rent amounts for 2025/25 can be accessed here – Rent Amount