Rents

Our contract holders have 2 ‘rent free’ weeks a year. These are usually the last week of August and the...

Outside of Bron Afon, there are several organizations that can provide support to our customers. Here are their names, contact...

No Stage If the account is up to date and in credit or cleared to the rent paid frequency it...

Stage 1 When the account falls into 2 weeks of arrears or a broken agreement the account will fall into...

Notice Seeking Possession (NSP) now ‘RHW23’ (Renting Homes Wales) is the first enforcement stage for rent recovery. A ‘RHW23’ (NSP)...

Court Warning Letter – this follows an ‘NSP’ and is a warning to the tenant that court action is being...

Court Hearing Once the account has been passed for a court hearing, agreements can be made and this advised at...

Eviction Warning Letter (EWL) is issued to the tenant if a payment (as ordered by the court) is underpaid or...

Former contract holders are still liable for any outstanding balance on their former rent account. If they are looking to...

Contract Holders can request a refund from their rent account if they are over one full week in credit. We...

  Torfaen Council has a Financial Inclusion service, which is free to residents who have rent or mortgage arrears that...

Customers may need a payment card if they use a pay point to pay their rent or make manual payments...

If you are claiming Universal Credit it is your responsibility to notify the DWP of the rent increase. This can...

A grant to help pay for essential costs, such as food, gas, electricity, clothing or emergency travel if you: are...

You can only apply for a fridge, cooker or washing machine (white goods) and furniture through an approved partner. You...