Rents

Our rent policy is available to read by clicking on the link below. Rent Policy

You can view our rent recovery process by clicking on the link below Rent Recovery Process

Millions of people are missing out on thousands of pounds. The Turn2us calculator allows people to check what benefits they...

Universal Credit is a single monthly payment to help towards your living costs if you are on a low income...

You can apply for Universal Credit online or via telephone. To make a claim for Universal Credit, you need to...

To apply online you’ll need: your bank, building society or credit union account details an email address access to a...

Housing Benefit can help you pay your rent if you’re unemployed, on a low income or claiming benefits. It’s being...

Housing Benefit is usually paid direct to Bron Afon. This will appear on the rent account as ‘Cyclical Housing Benefit’...

Discretionary Housing Payment (DHP) can help provide additional help towards rent costs. You must be entitled to either Housing Benefit...

Give the customer the following information: To apply for DHP you can visit Torfaen Council’s website. https://www.torfaen.gov.uk/en/CouncilTaxAndBenefits/Benefits/HousingBenefitandCouncilTaxReduction/DiscretionaryhousingpaymentDHP/Discretionary-Housing-Payments.aspx You can either...

Rent is charged weekly to your account. Charges are made up of your weekly rent, any service charges  and an...

The Customer Hub and Community Housing Officers usually deal with all incoming rent queries from our customers. We can only...

  There are lots of ways to pay rent. The customer can choose the one that best suits them. It’s...

Yes! They can do this through My Bron Afon. They can access their via our app or through the Bron...

There are 4 rent paid frequencies that a customer can pay in line with. Weekly This would be the customer...