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Rent Payments
Can contract holders view their rent account?
Yes! All our contract holders can use their My Bron Afon Account to view their rent account, statements and make...
How to pay former contract holders arrears
Former contract holders can pay towards their arrears in the same way current contract holders can: Direct Debit Standing Order...
How to produce a Rent Statement
You can produce a rent statement from a contract holders account by following the guide on the link below. Don’t...
Setting up a Recurring Card Payment
A recurring card payment can be set up for contract holders to make regular payments. The payments are made using...
How to check a rent balance
If a contract holder has contacted to check a rent balance, remember to clear their security questions and ensure they...
How to discuss arrears
When dealing with an account in arrears use the following: ‘You have outstanding balance of £xx , can you make...
How to view a rent account
Viewing a rent account Click the link above for instructions on how to view a rent account
How to set an agreement to pay (ATP)
If an account is in arrears and the balance cannot be cleared in full an agreement to pay needs to...
Pay By Link
Pay by link – What is it? A secure and flexible solution designed for seamless transactions. We can send a...