Rent Account Stages

No Stage If the account is up to date and in credit or cleared to the rent paid frequency it...

Stage 1 When the account falls into 2 weeks of arrears or a broken agreement the account will fall into...

Notice Seeking Possession (NSP) now ‘RHW23’ (Renting Homes Wales) is the first enforcement stage for rent recovery. A ‘RHW23’ (NSP)...

Court Warning Letter – this follows an ‘NSP’ and is a warning to the tenant that court action is being...

Court Hearing Once the account has been passed for a court hearing, agreements can be made and this advised at...

Eviction Warning Letter (EWL) is issued to the tenant if a payment (as ordered by the court) is underpaid or...

If an eviction has been granted the customer must pay in full to clear the account and stop any action....

Pre court protocol Have at least 6 separate attempts of contact been made within 2 months prior to sending to...