Independent Living

Our Independent Living Team manage our homes for ages 55 and over. They also manage ‘IL3’ properties which have been...

IL3 properties sit under our Independent Living Team. We lease these homes to our to partners – Llamau, Mirus, TCBC,...

Our schemes pay a service charge for laundry services in their block. This may include a washing machine or tumble...

We recognise that our customers should, under the Disability Discrimination Act have a quality of life, which allows them to...

Yes, customers are allowed to use and store mobility scooters in their home under certain conditions. Requirements for Storing a...

Yes, on shared paths and roads in housing estates, but safety and financial feasibility are considered.

Yes, if the areas are safe, suitable, and easily accessible.

No there is no guarantee. It depends on capacity, budget, and may involve a user charge.

No, adaptations are only for scooters prescribed after an NHS assessment.

Quick action will be taken to address any behaviour risking the safety of the housing provider or contract holders.

First-come, first-served basis, with a waiting list. Medical grounds may be considered with an Occupational Therapist recommendation.

NO – scooters must not be charges in the communal areas

Yes, scooters must be stored in designated areas within the Retirement Living Scheme or in customer’s property, not in communal...

No, written consent from the housing provider is required for any alterations.

Yes,  customers should ensure their scooter has appropriate insurance, including liability coverage.