Equality Diversity and Inclusion

Equality is about removing barriers and making sure people from all sections of the community have fair and equal opportunities to...

Where customers tell us about their communication and language needs we must tailor services to meet their needs.   Did you...

We are committed to dealing promptly and effectively with all aspects of hate-related crime, harassment (racial and on other grounds),...

If you need to arrange for a colleague to visit a customer on home and an interpreter or British Sign...

For telephone interpretation and face-to-face translation: Contact WITS on 02920 537555 or email WITS@cardiff.gov.uk To allow WITS select the most appropriate interpreter,...

A translation can be arranged through the Wales Interpretation & Translation Service (WITS) on 02920 537555 or email WITS@cardiff.gov.uk. You will...

LanguageLine’s Insight Video Interpreting allows you to connect to video and audio interpreters in over 250 languages, including Welsh and British...

This helps you to communicate with customers who are blind or visually impaired. If you need to communicate with a customer...

  We have customers who have a sight loss so communications to them will need to be accessible.    The...

You may experience customers with one or more of these characteristics, so you should be aware of how to cater...

To request a Welsh translation:  Submitted this electronic WELSH TRANSLATION form.  You can submit your request as a Guest or...

At the appointment   The interpreter should have a WITS ID Card which you can check.    Some tips for the meeting...

If you are developing or reviewing a policy, procedure, change to a service or strategy which relates to customers or...