Tenancy Support

We know life can sometimes be hard. You may feel unable to deal with looking after your home, contract, money...

If you are raising a support referral for our internal contact support team, you will need to raise a case...

Use the following guide to view an active support record.   Viewing an active support record

When you log a support referral, you need to include as much information as possible. Make sure you include: Why...

If a contract holder needs a food voucher, you should first check if they have applied for the emergency DAF...

If our contract holder has exceeded the EAP and has been referred to our Tenancy Support Team, they will receive...

We do have limited access to food vouchers for Farm Foods, Aldi and Iceland but these are given on a...

Yes, our tenancy support team can access fuel vouchers.   Please send the customers name, address and contact number to tenancysupport@bronafon.org.uk...

To be able to access a fuel voucher, the customer must be on a payment meter and have no gas...

Torfaen Council have lots of information here on help with food costs. Some suggestions are: Victory Church Grocery Store ‘Grocery Store...

Fuel vouchers from Bron Afon are £30 each 10 days. There is a maximum allowance of 3 in a 6...

Attached is the 3rd party referral form for Tenancy Support.

If a Contract Holder requires long term support with help on their daily chores, appointments, a kind of support that...

The NHS have a 24/7 Mental Health nurse service. You can access this service by phoning 111 and selecting option...

The following steps need to be completed before assigning to New Homes: Complete EOT questions in Yoda, add activity and...