Complaints

A complaint is: • An expression of dissatisfaction or concern. • Written or spoken or made by any other communication...

We aim to resolve complaints first time. To help us achieve this, we have set out clear guidance for our...

Where possible, we believe it’s best to deal with complaints straight away. If you have a concern, please raise it...

Investigations at this stage will be conducted by a Head of Service whenever possible. If the investigation requires specific technical...

We aim to resolve complaints by dealing with outstanding issues quickly, improving communication, giving an apology when one is due,...

Anyone, who has received, or was entitled to receive, a service from us can make a complaint. This also applies...

Click the attachment below for Stage 1 complaints process map

Click the attachment below to view the process map for Stage 2 complaints

We want to make giving feedback as easy as we can, so you can give comments or compliments, or make...

If you wish to appeal a decision and escalate your complaint to Stage 2, we ask that you inform us...

If you remain dissatisfied following the second investigation, you can also choose to escalate your complaint to the Public Services...

Yes, however, if you would like to make an anonymous complaint, please be aware that although we may act on...

Where additional assistance is required, we will try our best to assist internally, however, we may also try to put...

Any member of the public, including a child, who has received, or was entitled to receive, a service from us...