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A letter confirming permission should be sent to the Contract Holder. If permission is provided on a conditional basis, the...

The Contract Holder should be advised to submit an Alterations & Improvement application form for retrospective permission to be considered...

The current WHQS 2023 requires us to reassess at 16 and 26 years, but this does not mean they are...

If a customer would like to know when a component in their property will be replaced, we should always check...

You will need to access APEX to view the potential date of replacement for components of a home e.g. kitchen,...

We do not allocate parking spaces including disabled bays as we are not able to police them.  

No, you do not need our permission to install a water meter. You will need to contact Welsh Water to...

It is, in simplest terms, the reduction of carbon dioxide emissions from homes, through making homes use and waste less...

Home decarbonisation measures are new technologies that can be installed in homes to reduce the amount of carbon emissions emitted...

My kitchen cupboard has broken again and has been repaired several times. Can my kitchen replacement be brought forward instead...