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What is Planweb (GIS)?
Planweb, sometimes called GIS, is our internal mapping system that allows us to check ownership in Torfaen. The responsibility of...
What is a disrepair claim?
A disrepair claim arises when a Landlord fails to undertake a repair in a property that they have an obligation,...
Who deals with disrepair claims?
Asset Strategy and Investment (the Asset Technical Manager) will instruct the appointed solicitors to open a file and manage the...
What maps are on planweb?
Once you have selected the layer icon, you need to choose map you want to view. If you click the...
Understanding the default layer on Planweb
The default layer on planweb will look like this. You should use the key on the right hand side to...
Understanding the adopted highway map
If you are checking ownership of land, you will need to use the adopted highway map. This will show you...
How to check a boundary on Planweb
Customers can sometimes contact us if they need to understand who owns a boundary. You should also check this map...
Grounds Maintenance Map
This ground maintenance map provides clarity on the responsibility of ground maintenance across our operational area in Torfaen, between Bron...
Trees – how to check if a tree is Bron Afon’s responsibility
If you have reported of a dangerous or overgrown tree on a piece of land, you will need to check...
How to check the ownership of a drain
You can use the default map on Planweb to check drain ownership. The key on the right hand side will...
How to check ownership of streetlights
You can use the default map on Planweb to check streetlight ownership. The key on the right hand side will...
What can we do to prevent parking on our land?
Unfortunately, parking is a difficult issue in Torfaen. We have no authority to patrol, monitor or enforce rules for parking....
Can a customer buy a garage?
We will consider a request to buy a garage from the contract holder who is leasing the garage. There is...
What is a Whole Home Survey/Stock Condition Survey?
A Whole Home Survey which was previously called a Stock Condition Survey is an inspection of the whole of a...
How to request a new key fob?
All key fob requests are processed by Jason Smith. The customer hub has a spreadsheet for requests and the customer...