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Anti-Social Behaviour

ASB – What is it?

What is Anti-Social Behaviour (ASB)? The UK government defines Anti-Social Behaviour (ASB) as conduct that has caused, or is likely...

How to Report Anti-Social Behaviour

Information Needed to Investigate ASB In order for us to investigate any Anti-Social Behaviour (ASB), it’s crucial that we receive...

Can We Accept Reports of Crime?

If a crime has been committed, it should be reported to the police first. Emergency Numbers For emergencies: Call 999....

Can We Accept Anonymous Complaints of ASB?

Yes, we can accept anonymous complaints of Anti-Social Behaviour (ASB). However, we will not be able to provide any updates...

How Can Customers Report Noise Nuisance?

In the first instance, we should ask the complainant to discuss the issue with the perpetrator, in most cases this...

Can we accept reports from a private resident?

Anyone can submit a complaint to us about ASB. However, we cannot investigate ASB that is not caused by our...

What happens when we receive an ASB complaint?

The details of the complaint are passed to a Community Housing officer to investigate. The officer will acknowledge the complaint...

Will the complainant have to do anything during the investigation?

It is important that they stay connected with us and report any further incidents. We may ask the complainant to...

What outcomes can a complainant expect?

We are committed to dealing with ASB in our communities. We will investigate the complaint as transparently as possible. We...

Noise/animal nuisance/neighbours

If we receive a report of nuisance, annoyance or disturbance due to noise or animals, we will provide help and...

What isn’t classed as ASB?

Some commonly reported incidents are not regarded as ASB and we can’t help with them. This may because there is no breach of...

What can a contract holder do?

When ASB is persistent, the first thing to try (if it is safe to do so) is for them to...