We cannot chase debt on rent accounts during this time.
We can discuss paying the rent but not any agreements or arrears
We will still expect them to pay their rent during this time as the respite is from debt only
If they do not pay their rent they can face losing the respite as they need to uphold payments
We cannot taken any enforcement action
If they do not comply with paying their rent we can refer back to the DWP for an assessment
Mental Health Crisis is a harder criteria to meet and you have to have an ‘ongoing crisis’ and treatment. This will last for the duration of the crisis plus the standard ‘30’ days.