The aim of this policy is to ensure that Bron Afon fulfils its legal and contractual obligations and that our services are accessible, appropriate and fair to leaseholders in ways that:
• Provide value for money,
• Protect Bron Afon’s property, assets & income,
• Provide leaseholders with a good service, and
• Enable leaseholders to become involved in the development of Bron Afon and our services.
The policy will be reviewed periodically and in light of any future legal ruling or new legislation that has a direct impact on its content and application