What is an emergency?
An emergency is defined as something that presents an immediate risk to safety, security or health. We aim to attend and make safe within 24 hours, (this could be the next day).
Emergency contractors will normally make the situation safe and refer any follow-up work. The types of work they attend include:
- Severe roof leaks
- Burst pipes/loss of water
- Blocked drains
- Blockage of only toilet
- Total loss of electrical power or light
- Loss of gas
- Loss of heating in cold weather where there is no other form of heating available (between 31st October and 1st May)
We recognise that vulnerable residents will need special consideration in certain circumstances.
The intention of emergency work is to make the situation safe. For example, this may include isolating the water supply when a major leak occurs or to board up a broken window that makes a property insecure. Some minor repairs may be completed at the emergency visit but, if required, any follow up work will be given either an urgent or routine appointment.
If an emergency repair is requested by a resident but subsequently, we are informed that it was not a genuine emergency, we may charge for the service.