To apply online you’ll need:
- your bank, building society or credit union account details
- an email address
- access to a phone
If you do not have these, you can call the Universal Credit helpline or go to a jobcentre. You can also get support from the Citizens Advice Help to Claim service.
You’ll also have to prove your identity. You’ll need some identity documents for this, for example your:
- driving licence
- passport
- debit or credit card
- payslip or P60
To complete your claim you will need to provide information about:
- your housing, for example how much rent you pay
- your earnings, for example payslips
- your National Insurance number, if you have one
- other benefits you get
- any disability or health condition that affects your work
- how much you pay for childcare if you want help with childcare costs
- your savings and any investments, like shares or a property that you rent out
You might need an appointment with the Universal Credit team if:
- they need more information
- you cannot verify your identity online
You’ll be told if this appointment will be in a jobcentre or on the phone.
You will have to go to a meeting to agree the activities in your claimant commitment before you can get your first payment.