If Bron Afon receive notification of a request to change their identity, An Identity Change proforma should be completed and along with any request for further information that may be deemed relevant. This includes relevant supporting documentation (for example any legal documentation for deed poll / marriage certificate). The CHO will need to complete an Identity Change Investigation form and process the request within 1 month.
On approving the request, the contract holder will need to issued with a letter confirming the changes of details and the date in which this has taken effect from.
If documentation has not been provided, but is necessary, then an acknowledgement letter should be sent the contract holder along with a requested for further information. This should be sent within 14 days of Bron Afon receiving the request. If it is not sought within this time, then you are unable to request it after at a later date.
If a decision is not made and provided in writing within the 1 month timeframe of the request being received, then the request is automatically approved and considered assumed consent.