If a customer is unable to access the portal app, you will need to check that the following details are correct in Yoda:
- Tenancy number
- Surname
- DOB
- Post Code
If the customer has forgotten their password, they can click on the ‘Forgotten my Details’ link on the app page.
If the customer gets a message they are already registered, the likelihood is they have registered with a previous address and in these cases you should be able to log a call with Housing Insight, subject to them agreeing to this change in process.
You can log this directly with Housing Insight via – support@housing-insight.co.uk