Remember To Promote ‘Your Voice’

Introducing ‘Your Voice’ – Empowering Our Customers to Share Their Thoughts

At Bron Afon, we value our customers’ opinions. If they want to get involved in shaping the services we provide or share feedback on how contacting us feels, encourage them to join ‘Your Voice’.

What is ‘Your Voice’?

‘Your Voice’ is an interactive platform where customers can share their views on the topics and projects that matter most to them. This is where we engage with our customers on the latest conversations and initiatives. It’s a direct way for them to influence the services we deliver.

How can customers get involved?

• Sign Up and Register: Customers can sign up on the ‘Your Voice’ platform to provide their feedback on Bron Afon projects.
• Shape Our Services: By sharing their opinions, they contribute to the decisions we make.
• Stay Informed: They’ll be the first to hear about new projects and ideas.
• Regular Updates: We will keep them informed via email about the areas they are interested in.
• See the Impact: Their feedback will directly impact the changes and improvements we make.

Ways to Participate

Direct customers to the ‘Your Voice’ homepage, where they will find our latest surveys, questions, and projects. They can explore different categories or search for topics they care about. Each project has a summary with clear instructions on how to share their feedback.

Feedback Tools We Use:

• Surveys: We ask targeted questions to gather their opinions on specific projects.
• Places: This tool allows customers to mark specific locations on a map to give location-based feedback.
• Polls: Quick questions for fast feedback on various topics.
• Forums: A place where customers can discuss their views and engage with other ‘Your Voice’ members.
• Ideas: A virtual space for customers to share suggestions with us via digital post-it notes.

How will we communicate?

Let customers know they will receive updates on the impact of their feedback through emails, our website, and social media. We’ll ensure they know how their input has helped shape Bron Afon’s services.