A contract holder will be advised in advance and an assessment of their needs undertaken. Here, it should be identified if a contract holder will be unable to remain in their property and discussion around possible alternative accommodation should be held. If they are unable to stay with a friend or family member, and providing it is reasonable given the needs presented, a decant property can be sought.
If an emergency occurs in a contract holder’s home, the property section should advise if the property is habitable or not.
A Decant Investigation form must be completed. Within this investigation, please ensure that discussions are held around the expectation for the contract holder to return to the originating property once it is safe to return / habitable.
If it established at this early stage that the contract holder does not wish to return due to EG: the reason the safeguarding matter occurred or following a significant concern following a fire / flood, then consideration should be given at this stage as to whether the contract holder wishes to remain at the origination property, or whether they should be direct matched to the decant.