Touchpoint – picking up email

When an email has been sent to the wrong person, it is helpful for its intended recipient to be able to pick it up while it is still being offered, to save time and confusion. You can do this by picking up the email from the Agent Details Info Panel. Here’s how:

To access the Agent Details Info Panel

1. Click on an agent in the Agents Panel in the Statistics Window.
2. Select View Details.

3. Click on the Interaction in the Current Activity tab, we’ll display the Pick up “Interaction” button.
4. Click on the Pick up Interaction button and we’ll deliver the interaction to you.