You can call the Ombudsman on 0300 790 0203. The phone line is open from 10am-12:30pm and 1:30pm-4pm.
The Ombudsman will respond to your enquiry as soon as possible, but within 5 working days.
You can email them on ask@ombudsman.wales
Or write to them at:
Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae
Pencoed
CF35 5LJ