Add an occupant
If a contract holder wants to add an occupant from their account, they will need to complete the form here. We will need to see photographic ID, for example, a driving license which they can upload with the form. When we receive the application, a proforma will need to be completed with a request for any further information. This should be completed within 14 days of the request being received.
What checks need completing?
This initial process will sit with the Customer Hub and on receipt of the request, checks will be needed to confirm that the proposed occupant is not an existing contract holder of Bron Afon, along with a check that an addition to the household would not create overcrowding. This can be confirmed by checking the Maximum Occupancy information listed on YODA against the property. If it is identified that this would create overcrowding, this application and TMI will be passed to the CHO.
If there is any concern with the occupant, the officer may wish to complete any relevant further investigations, and this must be completed within 14 days of the request being received.
If the proposed occupant is an existing contract holder, they can be added as an occupant to the property however they should provide four weeks withdrawal notice on their named occupation contract. If they fail to provide notice, enforcement action should be considered in relation to abandonment / not using their property as their only principal home.
If approving the request would result in the property becoming overcrowded, the application should be refused in line with considerations for Fitness For Human Habitation, and this decision confirmed to the contract holder in writing within 1 month of their request, with advice given to seek larger accommodation.
How do I add an occupant to the system?
A TMI will need to be created, and once approved:
In the description box on the front page of your TMI, put the exact details of what you want Rent Accounts to do and from when.
Fill in the Outcome to say Approved, this sends an automatic trigger to Rent Accounts giving them a link to your TMI with your description on the front page.
Fill in the Outcome date.
Fill in the Resolution Date to deactivate the TMI
Confirmation of the addition of occupant should be given to the contract holder in writing, and if no further investigation was needed, the letter needs to be issued within 1 month of the receipt of application. Advice should also be given to contact Torfaen Council and any other relevant organisations of the addition to the household.
Remove an occupant
If a contract holder wants to remove an occupant from their account, they will need to complete the form here.
